What is 310.MAXX?

As a customer of an Oxford-owned and managed property, 310.MAXX is your customer service platform available 24 hours a day, 7 days a week. For service needed at your desk, within your office space, or anywhere in your building, we’re here to help. Submit your service request online or call us at 310-MAXX (310-6299). Someone will answer within 10 seconds and dispatch the details of your request to the appropriate person at the site.

NOTE: If your building is not open when you place the request it will be queued and dispatched the next business day.

Not sure when you should call us?

Whether it’s adjusting the temperature in your office, replacing a light bulb that has burned out, or having the recycling picked up, we’re happy to assist. Some other common service requests include: washrooms needing attention, or a large spill requiring cleanup. Both www.310MAXX.com and 310.MAXX (310-6299) are accessible 24 -hours a day, 7 days a week.

NOTE: If you are located in a shopping centre or retail space, service is typically the responsibility of the tenant. Your Oxford Management team can discuss which types of service requests we handle.

What do I do in the event of an emergency?

For emergency requests, please call 310.MAXX (310-6299) instead of submitting your request online. If your service request is life threatening or of an extreme nature, such as a fire, call 911 before calling 310.MAXX (310-6299). In the event of an emergency, we post emergency information on your building pages.

Why do you need my email address and phone number?

We ask for your phone number and email address to verify that you are a customer located in an Oxford property. If we have any questions or need additional information, we have a way of contacting you. Don’t worry – your information will not be used for any other purposes. We are bound by privacy rules and regulations that prohibit such usage.

Why do I need a password?

This password-protected system will allow you to submit or cancel service requests, view important notices about your building (including water or power outages), and view status reports – all while ensuring that the information you enter remains confidential.

What if I forget my password?

If you forget your password, click on “Forgot my Password” on the www.310MAXX.com homepage. An email will be sent to your email on file with a new, temporary password which you can then update.

How are your requests managed and how do they get responded to?

When a request has been submitted to 310.MAXX, either online or by phone, it is categorized and directed to the appropriate on-site 310.MAXX service personnel. The service personnel will then communicate directly with you to provide an update on the issue.

NOTE: If your building is not open when you place the request it will be queued and dispatched the next business day.

How do I log onto the 310.MAXX website?

  1. Go to “www.310MAXX.com”.
  2. Click “Submit a Service Request”.
    If you are an existing customer, enter your email address and your personalized password. If you are a new customer, please call 310.MAXX (310-6299) to have one of our customer service representatives set you up with a profile. 
  3. Once signed in, click “Service Requests” in the left hand menu.
  4. Then click “New Request”.
  5. Select the category that best represents your request, or press “Other” to select from a more detailed list, and enter the details of your request in the text box. When all of the details of your request have been filled in, including any photos you would like to include, click “Submit” to send your request.   

A representative from the 310.MAXX team will be in touch with you shortly thereafter.

How do I view, print, or see the details of my existing service request?

Once your request is placed, the “Service Request” home screen shows your history of requests. There is a print icon in the upper right hand corner. 

You can see the details of your request at any time by clicking on the row of the request. You can even add notes to the request after it is submitted. This information will be shared with the property management 310.MAXX team. 

Why can’t I contact my building directly?

310.MAXX allows Oxford to consistently provide customer service while properly documenting your issue. By contacting 310.MAXX, we can properly track the progress of your request while understanding trends at your property. By analyzing the trends, we can better manage our buildings so that there are fewer issues in the future.